Overview
At ZYCCIA, we are committed to delivering high-quality products and ensuring customer satisfaction. Due to the nature of our products, we follow a strict return and refund policy to maintain hygiene and safety standards.
Refunds
We accept returns only under the following conditions:
- The product received is damaged, defective, or incorrect
- The return request is raised within 48 hours of delivery
- The product is unused, unopened, and in original packaging
Non-Returnable Items
For safety and hygiene reasons, the following items are not eligible for return:
- Opened or used products
- Products with tampered packaging
- Items returned after 48 hours of delivery
- Products purchased during special offers or clearance sales
Return Process
To initiate a return:
- Contact our support team within 48 hours of delivery
- Share your Order ID and product images showing the issue
- Our team will verify and approve the request
Once approved, return instructions will be shared.
Refund Policy
- Refunds will be processed only after the returned product is received and inspected
- Approved refunds will be credited within 5–7 working days
- Refund will be issued to the original payment method
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Replacement Policy
In case of damaged or incorrect products, we may offer a replacement instead of a refund, based on product availability.
Shipping Charges
- Return shipping charges will be borne by us only if the product is damaged or incorrect
- In all other cases, shipping charges are non-refundable
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order
- Once shipped, orders cannot be cancelled
Contact Us
For any queries or support:
📧 Email: contact@zyccia.com